Politique de remboursement

30-Day Return Window
You may request a return or refund within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return
Contact us at [elora@support-elora.com] with your order number and reason for return. We'll provide instructions on where to send your item.

Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Situations
Items returned used, damaged through misuse, or without proof of purchase may not be eligible for a refund.